Have a question about payments, betting, your account, or bonuses? The soni 101 Help Center has everything you need. Search by topic below or speak directly with our support team.
What do you need help with?
Select a category below based on your issue
Any questions or issues with deposits, withdrawals, or bKash/Nagad/Rocket.
48 ArticlesProfile updates, KYC verification, security settings, and account protection.
35 ArticlesWelcome bonuses, reloads, cashback, wagering requirements, and bonus terms & conditions.
42 ArticlesOdds, bet slip, cash out, live betting, and rules for various sports.
39 articlesGuides for Live Casino, slots, Andar Bahar, Teen Patti, and more.
28 articlesVIP tiers, point accumulation, exclusive perks, and promotion terms.
22 ArticlesAndroid APK download, installation, mobile login, and technical troubleshooting.
18 ArticlesDeposit limits, self-exclusion, cooling-off period, and support resources.
15 articlesTalk to Support Directly
The soni 101 Support Team Is Always Here for You
The fastest way to get help. Chat in Bangla with a real person.
Use email for detailed issues or when you need to send documents. Everything is recorded for your reference.
Join our support channel on Telegram for faster responses.
Support response speed
Response times by support channel
* During peak hours (8–11 PM), wait times may be slightly longer.
Support Service Schedule
Which Channels Are Available and When
Most frequently asked topics
Following these guides will help you resolve most issues on your own.
After logging in, find the "Withdrawal" button in the top menu and click on it.
Choose your preferred method — bKash, Nagad, or Rocket — and enter the amount (minimum ৳500).
Use the mobile number registered to your account — it cannot be sent to any other number.
Enter the OTP code sent to your phone. Once submitted, funds typically arrive in bKash within 4–6 minutes.
Go to the "Profile" or "Verification" section of your account and click on the KYC tab.
Take clear photos of both the front and back of your National ID card and upload them.
For large withdrawals, you may be asked to submit a selfie holding your NID.
Verification is usually completed within 30 minutes to 2 hours, and you'll receive an SMS once it's done.
It's completely normal to have a lot of questions when you're new to an online betting or casino platform. That's exactly why the soni 101 Help Center was built. No need to spend hours googling or waiting on support — answers to most questions are right here.
For the fastest resolution, start by typing a brief description of your issue in the search box above. If the articles don't solve it, a Bangla-speaking support agent is available on live chat to help you right away. soni 101's support team speaks Bangla — no need to write or speak in English.
If you run into a deposit or withdrawal issue, the first thing to do is note down your TrxID or transaction number. Without it, the support team won't be able to help — with thousands of transactions happening at any given time, that number is the only way to locate your specific transaction.
If your balance hasn't updated 10 minutes after a deposit, don't worry — first check your account's "Transaction History". If it shows "Pending", the system is still processing. If it shows "Failed", check your mobile banking app to confirm whether the amount was deducted. If it was, share the TrxID with support.
Withdrawals to bKash typically take 4–6 minutes. If nothing arrives after 15 minutes, check your Transaction History. If the status shows "Processing," wait another 5–10 minutes. If the issue persists, contact us via live chat — it's usually resolved within 30 minutes.
The most common bonus question at soni 101 is about wagering requirements. Simply put: if you receive a ৳1,000 bonus with a 3x wagering requirement, you'll need to place ৳3,000 in bets before you can withdraw. Bets can be placed on any game, though contribution rates vary — slots typically contribute 100%, while Live Casino games contribute 10–20%.
For any bonus-related issue — whether it's a missing bonus, a wagering calculation error, or an expired bonus — live chat is the fastest way to get it sorted. soni 101's support team can identify these problems quickly because they have direct system access.
A few simple steps go a long way in keeping your account secure. First, change your password regularly and make sure it's different from passwords you use on other sites. Second, keep two-factor authentication (2FA) enabled — you'll find it in Settings. Third, never share your login credentials with anyone, including soni 101 staff — our support team will never ask for your password.
If you suspect unauthorised access to your account, contact live chat immediately and request a temporary account lock. The support team can secure your account within minutes.
Installation issues with the soni 101 Android APK are very common — this is caused by Android's built-in security settings. Simply go to your phone's Settings and enable "Install from Unknown Sources" to resolve it. If the problem persists, contact support and they'll walk you through it step by step.
If the app won't load or keeps crashing, start by clearing the cache. If that doesn't help, uninstall the old version and download the latest APK. soni 101 updates its app regularly, so older versions can sometimes cause issues.
After every bKash/Nagad/Rocket transaction, take a screenshot of the transaction number (TrxID) from the SMS you receive. Without it, our support team won't be able to assist you if something goes wrong.
Most soni 101 bonuses expire if not used within 7 days of being credited. You can check the expiry date in the "Bonuses" section of your account.
Soni 101's support team will never ask for your password, OTP, or full card number. If anyone does, it's a scam — disconnect immediately.
Issue Types and Resolution Times
Expected wait times by issue type
| Issue Type | Typical Resolution Time | Contact Methods | Priority |
|---|---|---|---|
| Deposit Not Received | 15–30 minutes | Live Chat | Urgent |
| Withdrawal Delay | 30–60 Minutes | Live Chat | Urgent |
| Bonus Not Received | 1–4 hours | Live Chat / Email | Moderate |
| KYC Verification | 30 minutes–2 hours | Email / Live Chat | Moderate |
| Account Security | 5–15 Minutes | Live Chat | Highest urgency |
| Technical Issues | 1–6 Hours | Email / Live Chat | Standard |
| General Enquiries | 2–5 minutes | Live Chat | Standard |
Dedicated Support for VIP Members
Soni 101 Gold VIP members and above receive a dedicated account manager responsible solely for their account — no waiting in the general support queue.
Diamond VIP members get a response time of just 2 minutes — day or night, around the clock. Large withdrawals, special bonus requests, and account issues are all handled with top priority.
Support by VIP tier
General Inquiries
Answers to the Most Frequently Asked Questions in the Help Center
Still have questions? We're here to help
Soni 101's Bengali-speaking support team is with you around the clock. For any issue, live chat gets you a resolution in just a few minutes.